Showing posts with label service industry. Show all posts
Showing posts with label service industry. Show all posts

Monday, May 18, 2009

Four Seasons hotel got this award the other day . I have got only little experience on hotels in Qatar - but I must say that they deserve the award !
As we entered this place a group of intelligent looking people wondered if they could help us with anything . They were not humbling themselves just they were helpful and kind . I must add that we do not have any VIP look - and during the reception the waiters waitresses were behaving the same way . This is a basic thing - in the service industry that they care about the people they employ ...

But unfortunately this is not so evident around here . I heard complains about famous hotels in Doha where the "cheaper the better " is the main ideology when they are recruiting .
Result ? Difficulty in understanding each other , stupidity , behaving to the guest according to his decision whether you are someone important or not ...
I was at la Cigalle for example - I thought I would practice French - but when I asked the doorman about the reception hall then he was not able to answer in French .
I was at the Sharq village - I was amazed by the architecture and the out of this world atmosphere of their cafe - but when we entered an exhibition there - they were behaving as we were not existing . When some American tourists came - they made a big fuss around them - and which was the most annoying is that they were offering them some candy and my child started to scream for candies too - but they went on ignoring us and she got no one candy .... What a stupid way of treating customers !

No more that place for us !
expat Qatar